References #

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• T. Lynn, N. O’Carroll, J. Mooney, M. Helfert, D. Corcoran, G. Hunt, L. van der Werff, J. Morrison, and P. Healy. Towards a framework for defining and categorizing Business Process-As-a-Service (BPaaS). In 21st International Product Development Management Conference, 2014.
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• http://www.processexcellencenetwork.com/business-process-management-bpm/columns/7-key-roles-you-need-in-your-bpm-center-of-excelle/
• http://www.bpm-akademie.de/akademie/opencms/en/about_us/Process_management_roles/
• http://horicky.blogspot.de/2009/07/between-elasticity-and-scalability.html